Support

We actually read these.

Email support@arcaneledger.app about anything, bug reports included.

For questions and deck talk, join the Arcane Ledger Discord. To report a problem, open a ticket in #open-a-ticket on our Discord. A ticket is private between you and our team.

Scanning tips

Good light beats everything. Avoid hard glare on foils.
Tap to scan reads one card at a time. Auto-scan (the AUTO button) is for stacks. Drop a card, let it settle, then drop the next.
If a duplicate didn't count in Auto-scan, nudge the card. The scanner reads again when it moves.
Hear a fail sound in Auto-scan? It couldn't confirm that card yet. If it doesn't reach the tray, tap stop, then scan it.
Card won't read at all, like a showcase frame or a worn card? Tap Identify by photo when it appears and the app identifies it from the image (there is a daily limit).
Wrong printing matched? Open the card, go to the Printings tab and pick yours.

Account & backup

Your collection is backed up to your guest account as you add cards. Add an email in Settings → Account & Backup so you can restore it on a new phone or after reinstalling.
New phone? Sign in and your collection restores automatically.
Forgot your password? Use "Forgot password" on the sign-in screen. The email link opens the app to set a new one.
Want a backup file? Open your collection → the ⋯ menu → Export CSV to save a spreadsheet of every card.
Moving from another app? Open your collection → the ⋯ menu → Import Cards, then paste your list or a CSV, or pick a CSV file, to bring your collection in.

Subscriptions

Curator is billed through Google Play on Android and the App Store on iPhone.
To manage or cancel on Android, open Play Store → Profile → Payments & subscriptions. On iPhone, open Settings → your name → Subscriptions.
If you subscribe to Curator, Settings → Account & Backup → Manage Subscription in the app opens that page directly.
Reinstalled and Curator looks locked? Tap Restore Purchase on the upgrade screen.
Unsubscribing never deletes your collection.

Found a bug?

Tell us what you did, what you expected, and what happened instead. A screenshot helps a ton. Open a ticket in #open-a-ticket on our Discord (only you and our team see it), or email support@arcaneledger.app.